Terms for Sellers
Boudican is a marketplace where you can sell your certified organic products directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Boudican. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
These Terms for Sellers, together with any and all other documents referred to herein, set out the terms under which Users (“Sellers”) sell on Our Marketplace. Please read these Terms for Sellers carefully and ensure that you understand them before selling on Our Marketplace.
By opening a Boudican shop, you are agreeing to these Terms for Sellers. If you do not agree to comply with and be bound by these Terms for Sellers, you will not be able to sell on Our Marketplace. These Terms for Sellers, as well as any and all contracts, are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms for Sellers, unless the context otherwise requires, the following expressions have the following meanings:
|“Account”||means an account required to access and/or use certain areas of Our Site, including Our Marketplace;|
|“Buyer”||means a User who makes a purchase on Our Marketplace;|
|“Content”||means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;|
|“Listing”||means a listing on Our Marketplace advertising an item or items for sale;|
|“Listing Fee”||means a fee payable for submitting and/or renewing a Listing;|
|“Marketplace”||means Our platform for Buyers and Sellers on Our Site;|
|“Our Site”||means this website, www.boudican.com;|
|“Payment Service”||means the payment service provided by the Third-Party Payment Service Provider; Stripe Payments Ltd;|
|“Payment Service Account”||means an account for the holding of funds provided as part of the Payment Service and administered by the Third-Party Payment Service Provider;|
|“Seller”||means a User who sells on Our Marketplace;|
|“Third Party Payment Service Provider”||Means Stripe Payments Ltd, a limited company registered in England under company number 08480771, whose registered address is 9th Floor, 107 Cheapside, London, EC2V 6DN, and whose website is www.stripe.com;|
|“Transaction Fee”||means a percentage fee applied to each sale made on Our Marketplace;|
|“User”||means a user of Our Site;|
|“User Content”||means any Content added to Our Site by a User;|
|“We/Us/Our”||means Boudican Limited, a limited company registered in England under company number 12159114, whose registered address is
2. Information About Us
2.1 Our Site is owned and operated by Boudican Limited, a limited company registered in England under company number 12159114, whose registered address is
27 Old Gloucester Street, London, United Kingdom, WC1N
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Sellers, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Your Account with Boudican
4.1 You may only sell on Our Marketplace if you are at least 18 years of age.
4.2 Provide accurate information about yourself. It is prohibited to use false information or impersonate another person or company through your account.
4.3 By applying to open your shop you authorise us, to verify your application information such as organic product certification, by accessing public records and relevant organisational records.
4.4 Choose an appropriate name for your shop. You may not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violates the Terms for Sellers.
4.5 you are responsible for your account. You’re solely responsible for any activity on your account. If you are sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity. If you are registering as a business entity, you personally guarantee that you have the authority to agree to the Terms for Sellers on behalf of the business. Also, your accounts are not transferable.
4.6 you are solely responsible for any activity on your account, so it’s important to keep your account password secure.
5. Our Marketplace
Our Marketplace is provided solely as an online venue for Buyers and Sellers. We are not a party to any transactions or other relationships between Buyers and Sellers. You hereby acknowledge and agree that:
5.1 Buyers are not making purchases from Us and are not entering into a contract with Us. A Buyer’s purchase is from you, and their contract is with you;
5.2 We will not be a party to any dispute between you and any Buyer or another Seller. Any claims must be made directly against the party concerned;
5.3 We do not pre-screen Sellers or any items that you advertise in Listings on Our Marketplace other than to verify that you hold a relevant organic certification. We are not, therefore, in any way responsible for any items sold or for the content of any Listings; and
5.4 While you are required to comply with these Terms for Sellers, which include provisions covering important matters such as payment methods, processing times, and delivery methods, We recognise that all Sellers are different and may not accept the same payment methods, process transactions within the same time frame, or offer the same delivery methods (or prices).
6. What Can and Cannot be Sold on Our Marketplace
Boudican is a unique marketplace for certified organic products. Everything listed for sale on Boudican must be organic and certified by the Approved UK organic control bodies.
6.1 The following are permitted on Our Marketplace:
6.1.1 Products that are certified organic.
6.1.2 Products must be certified by Approved UK organic control bodies such as Soil Association Certification Ltd (GB-ORG-05), Organic Farmers & Growers CIC (GB-ORG-02), Organic Food Federation (GB-ORG-04), Biodynamic Association Certification (GB-ORG-06), Irish Organic Association (GB-ORG-07), Organic Trust Limited (GB-ORG-09), Quality Welsh Food Certification Ltd (GB-ORG-13), OF&G (Scotland) Ltd (GB-ORG-17)
6.1.3 If your organic certification status changes you must inform us within 10 working days.
6.1.4 We encourage you to be transparent about how your organic supplies were made, where it was made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as natural or recycled.
6.2 The following are not permitted on Our Marketplace:
6.2.1 Products that are not certified organic.
6.2.2 Products that are not certified by the organisations referred to in 6.1.2.
6.3 We reserve the right to remove any Listing that breaches the provisions of this Clause 6. We may also suspend or terminate your Account. All sums due will remain due and payable notwithstanding any suspension or termination for any reason.
7. Representing Yourself, Your Shop, and Your Listings Honestly
When selling on Our Marketplace, it is important that all descriptions of items are truthful and accurate, and that all visual representations are true representations of what you are selling (as far as is reasonably possible). You agree that all listings submitted by you will comply with the following:
7.1 Provide honest, accurate information in your About section.
7.2 Honour your Shop Policies.
7.3 you may only describe something as being made or done by you if that is truly the case. If any other party is involved, your Listing must state and describe their involvement;
7.4 subject to sub-Clause 7.5, photographs must be of what you are selling and not stock photographs, photographs from other Sellers or websites, drawings, renderings, or other representations;
7.5 if you are selling multiples of the same item (including, but not limited to, items made to order, customised versions of an item, or variations resulting in a similar but not identical product), you do not need to include photographs of every individual item, provided that your description sets out any variations that are likely to be made, stating that the photographs provided are examples only;
7.6 your listing must include delivery costs and where possible display the delivery costs of national and international shipping including any free delivery offers under the delivery section of your shop.
7.7 if you are offering items made or customised to order, provide full details of the options available to Buyers;
7.8 if you are offering items made or customised to order and the price for those items will vary according to a Buyer’s requirements, include full details of pricing including, if possible, set prices for different versions of an item or, if this is not possible, a statement that pricing will vary according to the Buyer’s requirements;
7.9 if you are offering items made or customised to order, you must provide reasonable estimates for the time required to make or customise such orders and use all reasonable efforts to ensure that you keep to such times;
7.10 Your product listing price on Boudican must not be higher than on your website.
7.11 you must not use any Content that belongs to other parties in your Listings without their express permission (please refer to Clause 11 for more information on intellectual property rights);
8. Your Content
8.1 Content that you post using our Services is your content. We do not make any claim to it, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).
8.2 You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it.
8.3 By posting Your Content through our Services, you grant Boudican a license to use it, reproduce, distribute, store, and prepare derivative works of Your Content. We do not claim any ownership to Your Content, but we have your permission to use it to help Boudican function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote your business, in any formats and through any channels, including across any Boudican, our partners, or third-party website or advertising medium.
9. Building a Positive Reputation Through our Reviews System
9.1 Buyers can leave a review, including a one to five-star rating and a photograph of their purchase, within 30 days after their item’s estimated delivery date.
9.2 On the rare occasion, you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response. Reviews and your response to reviews may not:
9.2.1 Contain private information;
9.2.2 Contain obscene, racist, or harassing language or imagery;
9.2.3 Violate our Anti-Discrimination Policy;
9.2.4 Contain prohibited medical drug claims;
9.2.5 Contain advertising or spam;
9.2.6 Be about things outside the seller’s control, such as a delivery carrier, Boudican or a third party;
9.2.7 Contain threats or extortion;
9.2.8 Include shilling or otherwise falsely inflate a shop’s review score; or
9.2.9 Undermine the integrity of the Reviews system.
10. Providing Great Customer Service
10.1 We expect our sellers to provide a high level of customer service. By selling on Boudican, you agree to:
10.2 Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance.
10.3 Respond to Conversations in a timely manner.
10.4 Honour the commitments you make in your shop policies.
10.5 Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.
10.6 If you are unable to complete an order, you must notify the buyer and cancel the order.
10.7 As a seller, you must provide great customer service and maintain trust with your buyers.
Intellectual Property Rights
10.9 Sellers must, at all times, respect the intellectual property rights of other Sellers on Our Marketplace. Under no circumstances may you use intellectual property belonging to another party without that party’s express permission.
10.10 If you feel that another User (whether they are another Seller or a Buyer or otherwise) has infringed your intellectual property rights in any way, please contact Us at legal
10.11 If another party contacts Us accusing you of infringing their intellectual property rights:
10.11.1 We will contact you to inform you of the complaint;
10.11.2 We may remove the User Content that is the subject of the complaint;
10.11.3 if you have questions regarding the complaint or wish to challenge it, you must contact the complaining party. We will not be a party to any dispute concerning intellectual property and cannot assist in resolving such disputes, and
10.11.4 you are free to resubmit the User Content in question if the complaint is resolved and you have the permission of the complaining party to do so (where it is required). We can neither permit nor deny such resubmission as We will not be a party to the dispute.
11. Seller Rules and Acceptable Usage Policy
11.1 When using Our Marketplace, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 12. Specifically:
11.1.1 you must ensure that you comply fully with all local, national, or international laws, and/or regulations (including but not limited to those which may apply to the item(s) you wish to sell);
11.1.2 you must not use Our Marketplace in any way, or for any purpose, that is unlawful or fraudulent;
11.1.3 you must not use Our Marketplace to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
11.1.4 you must not use Our Marketplace in any way, or for any purpose, that is intended to harm any person or persons in any way;
11.1.5 you must always provide accurate, honest information about yourself and any and all items that you are selling on Our Marketplace;
11.1.6 you must not charge excessively for delivery to Buyers;
11.1.7 you must state the price of an item accurately and clearly;
11.1.8 you must not engage in any form of price fixing with other Users (including Sellers and Buyers), and
11.1.9 you must not engage in fee avoidance. Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Boudican. This includes, for example, a transaction initiated on Boudican may not be completed off Boudican.
11.2 When using Our Marketplace, you must not submit anything (including, but not limited to, material in a Listing) or otherwise do anything that:
11.2.1 is sexually explicit;
11.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
11.2.3 promotes violence;
11.2.4 promotes or assists in any form of unlawful activity;
11.2.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
11.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
11.2.7 is calculated or is otherwise likely to deceive;
11.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
11.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);
11.2.10 implies any form of affiliation with Us where none exists;
11.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents, and database rights) of any other party; or
11.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
11.3 We reserve the right to suspend or terminate your access to Our Marketplace if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms for Sellers. Further actions We may take include, but are not limited to:
11.3.1 removing your Listing(s) from Our Marketplace;
11.3.2 issuing you with a written warning;
11.3.3 legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
11.3.4 further legal action against you as appropriate;
11.3.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
11.3.6 any other actions which We deem reasonably necessary, appropriate, and lawful.
11.4 We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms for Sellers.
12. Transaction Fees and Payment Processing Fees
12.1 There are no Listing Fees on Boudican.
12.2 When you make a sale through boudican.com, you will be charged a Transaction fee of 15% of the price you display for each listing plus the amount you charge for delivery and gift wrapping.
12.3 Boudican charges an online payment processing fee of 1.5% for processing each transaction through Stripe Payments UK, Our Third-Party Payment Service Provider. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable).
12.4 Payment processing fees are deducted from the sale amount in your payment account.
12.5 We reserve the right to modify the Payment Processing Fee at any time.
12.6 In the event of any partial or full refunds credited back to a buyer, the Transaction Fee and Payment Processing Fee will be recalculated based on the adjusted sale price and Fees will be credited back to the seller.
12.7 Any and all actions designed to avoid the payment of any fees described in these Terms for Sellers (including, but not limited to those described in sub-Clauses 12.1.8 and 12.1.9) are strictly prohibited.
13. Payment Service
13.1 All Payments on Our Marketplace are made through the Payment Service provided by Stripe Payments UK Ltd, Our Third-Party Payment Service Provider.
13.3 A Payment service account will allow you to track payment amounts, refunds, and fees related to transactions.
13.4 By using the Payment Service, you acknowledge and agree to Us sharing your personal information and/or information about your transactions on Our Marketplace with the Third Party Payment Service Provider.
13.5 The Payment Service works with the following payment methods:
13.5.1 Card and Wallet Payments.
13.6 If We receive notice from the Third Party Payment Service Provider that your use of Our Marketplace or the Payment Service is in breach of their terms or of any agreement between you and them, We may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the Payment Service to make or accept payments on Our Marketplace, and/or the suspension or termination of your Account on Our Site.
13.7 The Third Party Payment Service Provider reserves the right to refuse the use of the Payment Service to anyone, for any reason, and at any time.
14. Payments from Buyers
14.1 All payments are processed using the Payment Service described above in Clause 14.
14.2 You may choose to allow Buyers to pay you using some or all of the payment methods listed above in sub-Clause 14.5.1.
14.3 When a Buyer pays for an item, we will deduct the Transaction and Payment Processing Fees from their payment and the remainder amount will be credited to your Payment Service Account immediately. You may track payment amounts, refunds, and fees related to transactions via your Boudican dashboard.
14.4 If a Buyer does not pay, you may cancel the transaction. Please refer to Clause 21 for more information on your cancellation rights.
14.5 The Payment Service Provider (Stripe Payments UK) makes deposits (payouts) from your available account balance into your bank account 7 days after each transaction. This account balance is comprised of different types of transactions (e.g., payments, refunds, etc.).
14.6 We will not make any Buyers’ payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to you at any time, or for any reason. All payment details are held securely and shared only with Our Third Party Payment Service Provider.
15. Payments to Us
15.1 When a Buyer pays for an item, we will deduct the Transaction and Payment Processing Fees from their payment and the remainder amount will be credited to your Payment Service Account immediately.
15.2 If you do not make any payment due to Us on time, We will suspend any Listings you have on Our Marketplace and may, in addition, suspend or terminate your Account on Our Site. All sums due will remain due and payable notwithstanding any suspension or termination for any reason.
15.3 If you believe that We have charged you an incorrect amount, please contact Us at finance
@boudican.com as soon as reasonably possible to let Us know.
16.1 It is your responsibility to collect and pay applicable taxes on any sales made through Our Marketplace.
16.2 Where any tax, for example VAT, forms a part of the price of any item on Our Marketplace, the tax must be included in the price of the item.
16.3 Value added tax (“VAT”) may be charged to Buyers on purchases and to Sellers on fees payable to Us.
16.4 If you are VAT registered, you may be required to charge VAT on the items that you sell on Our Marketplace.
16.5 If you sell digital items through Our Marketplace, We may automatically collect VAT on those items.
16.6 For further information on VAT and other taxes in your location, please contact your local tax authority.
17.1 You must dispatch items as soon as is reasonably possible upon receipt of payment from a Buyer under Clause 15, taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or customised to order). Unless your Listing has stated otherwise, or unless the Buyer has agreed otherwise, you must dispatch items no later than 15 calendar days after the date on which the sale takes place.
17.2 You must ensure that you dispatch items to the correct address provided by the Buyer. It is your responsibility to ensure that the address that you use exactly matches that provided by the Buyer. If items dispatched do not reach the Buyer due to an incorrect address provided by the Buyer, it is the Buyer’s responsibility and not yours.
17.3 You are free to determine the delivery charges for your items; however, delivery charges must be reasonable, not excessive, and must genuinely reflect the actual cost to you of delivering the item in question to the Buyer.
17.4 You must provide an accurate ships-from address on your Boudican shop.
17.5 You are responsible for delivering items to Buyers upon receipt of payment. You may deliver items personally, arrange with the Buyer for the Buyer to collect items, or use a postal or delivery service agreed between you and the Buyer.
17.6 It is strongly recommended that you obtain proof of postage or dispatch when dispatching items. Such proof will be important in the event that a Buyer does not receive the item(s) from you.
17.7 Once an item has been dispatched to a Buyer, you must inform the Buyer. Our Marketplace enables you to do this on your Boudican shop dashboard. You must not describe an item as dispatched until it actually has been.
17.8 Our Marketplace allows you to share tracking information obtained from a postal or delivery service with Buyers. By sharing such information, you are giving Us your permission to collect and use it to provide Our service and to share it with the Buyer.
17.9 You must comply with any and all applicable shipping and customs regulations when delivering items to Buyers. It is your responsibility to check, be aware of, understand, and comply with all such regulations.
18. Buyers’ Rights to Cancel and Return Items
18.1 Buyers who are consumers (that is, not businesses) based in the European Union may be entitled to a “cooling-off” period within which they may cancel their contract with you and return an item for any reason. If applicable, the cooling-off period ends 14 calendar days after the day on which the Buyer (or someone nominated by the Buyer) receives the item.
18.2 The cooling-off period does not apply in the following circumstances:
18.2.1 If the item is sealed for health or hygiene reasons, and the Buyer has unsealed the item after receiving it; or
18.2.2 If the item consists of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software, and the Buyer has unsealed the item after receiving it; or
18.2.3 If the item is digital content and it has been downloaded or otherwise accessed by the Buyer; or
18.2.4 If the item is likely to deteriorate quickly, for example flowers or food; or
18.2.5 If the item has been personalised or made-to-order for the Buyer; or
18.2.6 If the item has been inseparably mixed with another item or other items (according to their nature) after the Buyer has received it.
18.3 If a Buyer exercises their right to cancel during the cooling-off period, they must inform you of that decision within the cooling-off period. The Buyer may do so in any way they wish, however for convenience We provide a cancellation form on Our Site www.boudican.com. Cancellation by email or by post is effective from the date on which the Buyer sends you their message. Please note that the cooling-off period lasts for whole calendar days. If, for example, the Buyer sends you an email or letter by 23:59:59 on the final day of the cooling-off period, their cancellation will be valid and must be accepted.
18.4 Items must be returned to you by the Buyer no more than 14 calendar days after the day on which the Buyer informs you that they wish to cancel. The Buyer will be responsible for the costs of returning items to you if they cancel under the cooling-off period.
18.5 When a Buyer cancels under the cooling-off period, you must issue a refund within 14 calendar days of the following:
18.5.1 The day on which you receive the item(s) back; or
18.5.2 The day on which the Buyer informs you (supplying evidence) that they have sent the item(s) back (if this is earlier than the day under sub-Clause 19.5.1); or
18.5.3 If you have not yet dispatched the item(s), the day on which the Buyer informs you that they wish to cancel.
18.6 You may make certain limited deductions from refunds under this Clause 19 as follows:
18.6.1 You may reduce a refund for any diminished value in an item resulting from the Buyer’s excessive handling of it (e.g. handling going beyond that which would be permitted in a shop); and/or
18.6.2 You are only required by law to reimburse standard delivery charges. If a Buyer has chosen a premium delivery method, you are only required to reimburse them for the equivalent of standard delivery.
19. Problems with Transactions and Buyers’ Rights
19.1 By law, you must provide goods and/or digital content that are/is of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information that you provide to the Buyer, and that matches any samples or models that you have shown to the Buyer (unless you have made the Buyer aware of any differences).
19.2 If items do not conform with the requirements outlined in sub-Clause 20.1 and, for example, have faults or are damaged when the Buyer receives them, the Buyer must contact you as soon as reasonably possible to inform you of the problem. The following remedies will be available to the Buyer:
19.2.1 Beginning on the day that the Buyer receives the item(s), if the item(s) is/are goods, the Buyer has a 30 calendar day right to reject them and to receive a full refund if they do not conform.
19.2.2 If the Buyer does not wish to reject the item(s), if the 30 calendar day rejection period does not apply, or if it has expired, the Buyer may request a repair or replacement. You must bear the costs and must carry out the repair or replacement within a reasonable time and without significant inconvenience to the Buyer. If either a repair or a replacement is impossible or disproportionately difficult, you may offer the Buyer the alternative option (i.e. a replacement instead of a repair or vice versa) or a full refund. If the Buyer requests a repair or replacement during the 30 calendar day rejection period, that period will be suspended while you carry out the repair or replacement and will resume on the day that the Buyer receives the replacement or repaired item(s). If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
19.2.3 If, after a repair or replacement, the item(s) still do not conform (or if you cannot repair or replace it/them, as described above, or if you have failed to act within a reasonable time or without significant inconvenience to the Buyer), the Buyer may have the right to keep the item(s) at a reduced price, or to reject it/them in exchange for a refund.
19.3 If the Buyer exercises the final right to reject the item(s) more than six months after receiving it/them, you may reduce any refund to reflect the use that the Buyer has had out of it/them.
19.4 Please note that Buyers will not be eligible to claim under this Clause 20 in the following circumstances:
19.4.1 you inform the Buyer of any fault(s), damage, or other problems with the item(s) before the Buyer purchases them and it is because of that/those same issue(s) that the Buyer subsequently wishes to return them;
19.4.2 the Buyer has purchased the item(s) for an unsuitable purpose that is neither obvious nor made known to you and the problem has resulted from the Buyer’s use of the item(s) for that purpose; or
19.4.3 the problem is the result of normal wear and tear, misuse, or intentional or careless damage.
19.4.4 We provide a cancellation form on Our Site www.boudican.com for Buyers to use when returning items. The costs of returning items to you should be covered by you, reimbursing the Buyer where necessary.
19.5 Refunds (whether full or partial, including reductions in price) under this Clause 17 must be issued within 14 calendar days of the day on which you agree that the Buyer is entitled to a refund.
19.6 Any and all refunds under this Clause 20 must include all delivery costs paid by the Buyer when the item(s) was/were originally purchased.
19.7 Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
20. Further Transaction Cancellation Rights
20.1 You have the right to cancel a transaction and issue a full refund of any sums paid (including delivery charges) in the following circumstances:
20.1.1 You and the Buyer have mutually agreed to cancel the transaction before the item(s) is/are dispatched;
20.1.2 You and the Buyer have mutually agreed to cancel the transaction following receipt by the Buyer of the item(s) and the Buyer has returned the item(s) to you;
20.1.3 The Buyer has not paid; or
20.1.4 You have chosen to refuse service to the Buyer.
20.2 Refunds must be made within 14 days of:
20.2.1 the date on which you and the Buyer agree the cancellation, under sub-Clauses 21.1.1 and 21.1.2; or
20.2.2 the date on which you inform the Buyer that you are cancelling the transaction, under sub-Clauses 21.1.3 and 21.1.4.
21. Your Account Cancellation Rights
21.1 All Sellers are requested to maintain their Boudican shop for a minimum period of six months to allow time for the marketing to be effective.
21.2 After the minimum period referred to a clause in 21.1 you may close your Account and cancel your agreement with Us by writing to legal
@boudican.com, giving a minimum of 30 days’ notice.
21.3 Any outstanding sums due and payable to Us (including, but not limited to, Transaction Fees) will remain payable by the original due date and your Account will not be fully closed until all sums due to Us have been paid.
21.4 If We have done something wrong, you may be entitled to cancel and receive a refund of certain sums paid for services that have not been provided to you. You may also be entitled to compensation. This may apply in the following circumstances:
21.4.1 We have breached these Terms for Sellers in a material way and fail to remedy the breach within 14 days of you asking Us to do so in writing; or
21.4.2 We go into liquidation or have a receiver or administrator appointed over Our assets; or
21.4.3 We change our service or these Terms for Sellers to your material disadvantage; or
21.4.4 We are adversely affected by an event outside of Our control (as under sub-Clause 24.2.5).
22. Our Liability to You
22.1 As stated in Clause 5, We are not a party to any transactions, other relationships, or disputes between Buyers and Sellers.
22.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms for Sellers or as a result of Our negligence.
22.3 Subject to sub-Clause 23.2, to the fullest extent permissible by law, We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
22.4 Nothing in these Terms for Sellers seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
22.5 Nothing in these Terms for Sellers seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
23. Events Outside of Our Control (Force Majeure)
23.1 We will not be liable for any failure or delay in performing Our obligations to you where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
23.2 If any event described under this Clause 24 occurs that is likely to adversely affect Our performance of any of Our obligations to you:
23.2.1 We will inform you as soon as is reasonably possible;
23.2.2 Our obligations under these Terms for Sellers will be suspended and any time limits that We may be bound by will be extended accordingly;
23.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times, or availability of services as necessary;
23.2.4 If the event outside of Our control continues for more than 30 We may contact you to discuss the listing;
23.2.5 If the event outside of Our control occurs and you wish to exercise your right to cancel under sub-Clause 22.3.4, you may do so by emailing legal
@boudican.com. If you would prefer to contact Us directly to cancel, please use the following details:
27 Old Gloucester Street, London, United Kingdom, WC1N
Any refunds due to you as a result of your cancellation under sub-Clause 24.2.5 will be paid to you as soon as is reasonably possible and in any event, no later than 30 calendar days after your Account is cancelled.
24. Communication and Contact Details
24.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at
3821, by email at
@boudican.com, or by post at
27 Old Gloucester Street, London, United Kingdom, WC1N
24.2 For matters relating to Our Marketplace including, but not limited to, these Terms for Sellers, transactions, Buyers, and other Sellers, please contact Us via your Boudican shop dashboard, by email at
@boudican.com, or by post at
27 Old Gloucester Street, London, United Kingdom, WC1N
24.3 For matters relating to cancellations, please contact Us by email at
@boudican.com, or by post at
27 Old Gloucester Street, London, United Kingdom, WC1N
3AX ., or refer to the relevant Clauses above.
25. Data Protection
25.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
25.4 If a Seller and Us are found to be joint data controllers of any Buyers’ personal data, and We are sued, fined, or otherwise incur any expense because of something you have done with a Buyer’s personal data, you agree to indemnify Us for any expenses incurred by Us in connection with your actions in respect of that personal data. Further details of the requirements of the GDPR can be obtained from the Information Commissioner’s Office.
26. Other Important Terms
26.1 We may transfer (assign) Our obligations and rights under these Terms for Sellers to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms for Sellers will not be affected and Our obligations under these Terms for Sellers will be transferred to the third party who will remain bound by them.
26.2 You may not transfer (assign) your obligations and rights under these Terms for Sellers without Our express written permission.
26.3 If any of the provisions of these Terms for Sellers are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms for Sellers. The remainder of these Terms for Sellers shall be valid and enforceable.
26.4 No failure or delay by Us in exercising any of Our rights under these Terms for Sellers means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms for Sellers means that We will waive any subsequent breach of the same or any other provision.
26.5 We may revise these Terms for Sellers from time to time in response to changes in relevant laws and other regulatory requirements. If any changes to these Terms for Sellers are to your material disadvantage, you may cancel as set out in sub-Clause 22.3.3.
27. Law and Jurisdiction
27.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
27.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 28.1 above takes away or reduces your rights as a consumer to rely on those provisions.
27.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
27.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.